VERSION AS OF JUNE 25, 2026
GENERAL TERMS AND CONDITIONS OF SALE
These general terms and conditions of sale (hereinafter the "GTC") are concluded between, on the one hand, the company SAS ANDRERA, a simplified joint-stock company with a single shareholder under French law, with a capital of 500 euros, registered with the Nîmes Trade and Companies Register under number 995 284 254, whose registered office is located at 9 Quai Georges Clemenceau, 30900 Nîmes, and whose intra-community VAT number is FR35995284254 (hereinafter the "Seller"), operating the online sales website accessible at www.maisonandrera.com (hereinafter the "Site"), offering for sale women's ready-to-wear items (hereinafter the "Products" or "Articles"), and, on the other hand, any adult individual with legal capacity, acting as a consumer or non-professional within the meaning of the Consumer Code, wishing to purchase one or more Products via the Site (hereinafter the "Customer").
The Seller and the Customer are hereinafter collectively referred to as the "Parties" and individually as a "Party".
ARTICLE 1. PURPOSE AND SCOPE
The purpose of these GTC is to define the rights and obligations of the Parties in connection with the online sale of Products offered by the Seller on the Site.
The marketing of Products by the Seller is carried out exclusively through the Site, excluding all other sales channels (including any physical stores).
These GTC apply to the exclusion of all other conditions, and particularly those applicable to other sales channels, unless expressly agreed otherwise in writing by the Seller.
These GTC are accessible at any time on the Site and prevail, where applicable, over any other version or any other contradictory document. They are binding on the Customer from the moment they are made aware of them before placing an Order.
The Seller reserves the right to modify these GTC at any time. The applicable GTC are those in force on the date of the Order placed by the Customer.
ARTICLE 2. ACCEPTANCE OF THE GTC
The validation of the Order by the Customer implies unreserved adherence to these GTC, which the Customer acknowledges having read before placing their Order. The Customer declares having full legal capacity to commit to these GTC.
ARTICLE 3. PRODUCTS
The Products offered for sale on the Site are those appearing on the Site on the day of its consultation by the Customer, within the limits of available stock. The essential characteristics of the Products (materials, colors, sizes, care instructions) are presented on the Site with the utmost care.
The photographs and visual representations of the Products are as accurate as possible but cannot guarantee a perfect similarity with the Product, particularly due to the technical display characteristics of the screens used by the Customer.
The Seller reserves the right to modify the assortment of Products offered for sale at any time, particularly for reasons of collection and inventory management, without its liability being engaged in this respect.
In the event of unavailability of a Product after the Order has been placed, the Seller will inform the Customer as soon as possible and, depending on the Customer's choice, will refund the sums paid for this Product.
ARTICLE 4. PRICE
The prices of the Products are indicated in euros, all taxes included (TTC), excluding delivery costs, which are specified before the final validation of the Order and billed separately.
The Seller reserves the right to modify its prices at any time. The Products are invoiced based on the rates in force at the time of the Order's validation by the Customer.
The Customer will receive, at the latest upon delivery, for each of the Products, written confirmation of the price paid detailing the price per Product and the delivery costs charged to them.
ARTICLE 5. ORDER
5.1. Order process
To place an Order, the Customer selects the Products of their choice and adds them to their cart. It is not necessary to create an Account to add Products to the cart or to place an Order; the Customer may, however, choose to identify themselves, via their existing Account, before adding Products to their cart, or at any time during the Order process.
The Customer then follows the Order process which allows them to check the details of their Order and its total price, as well as to correct any errors, before confirming their acceptance and proceeding to payment.
The Order is definitively validated only after payment confirmation by the Seller. An Order summary is sent to the Customer by email as soon as possible after the Order's validation.
Once the Order has been placed, the Customer will not be able to request a change to the delivery address provided. If the Customer wishes to have the Products delivered to another address, they must place a new Order with the desired address.
5.2. Customer account
The Customer can create a customer account on the Site (hereinafter the "Account"), in particular to facilitate future Orders. The Customer's registration is effective once confirmed by the Seller, by means of a confirmation email sent to the Customer.
The Customer's login and password are strictly personal. The Customer undertakes to keep them secure and never to communicate them to third parties.
In case of loss, theft or any fraudulent use of their Account, the Customer undertakes to inform the Seller immediately.
The Seller shall not be held responsible for damages, direct or indirect, caused by fraudulent access to the Account or the Site, or the impossibility to access it.
5.3. Refusal or cancellation of order
The Seller reserves the right to refuse or cancel any Order placed by a Customer with whom there is a dispute relating to the payment of a previous Order, or in case of reasonable suspicion of fraud, manifest error on the price or availability of a Product, or behavior contrary to these GTC.
5.4. Proof of order
It is agreed between the Seller and the Customer that the emails exchanged between the Parties serve as proof between them, as do the automatic recording systems used by the customer relations service, particularly regarding the nature and date of the Order.
Furthermore, in application of Article L. 213-1 of the Consumer Code, the Seller keeps the elements relating to any Order of an amount equal to or greater than one hundred and twenty (120) euros for a period of ten (10) years, and makes them available to the Customer upon simple request sent to the following address: contact@maisonandrera.com
ARTICLE 6. PAYMENT METHODS
The price is payable in full on the day the Order is placed. Payment is made online, by credit card, debit card, via the Shop Pay service, or via Apple Pay, using a secure payment platform managed by a third-party provider.
Data relating to the payment method used by the Customer is neither stored nor processed by the Seller, but exclusively by the payment provider, in compliance with applicable security standards (PCI-DSS standard).
The Seller reserves ownership of the Products sold until full and effective payment of the price by the Customer, in accordance with Article L. 624-16 of the Commercial Code. This transfer of ownership does not affect the transfer of risks, which occurs upon delivery as defined in Article 7.
ARTICLE 7. DELIVERY
7.1. Delivery zones and times
The Products can be delivered in metropolitan France and Monaco, as well as in EU member countries, the United Kingdom, Switzerland, and the United States. The actual delivery zones offered are specified on the Site when placing the Order.
The applicable delivery times are those indicated by the Seller on the Site or when placing the Order. In the absence of an indication, or in case of delay, the Products are delivered without undue delay and, in any case, no later than thirty (30) days following the conclusion of the contract, in accordance with Article L. 216-1 of the Consumer Code.
In the event of non-delivery within this period, the Customer may terminate the contract under the conditions provided for in Articles L. 216-2 and following of the Consumer Code.
7.2. Delivery costs
The applicable delivery costs are indicated to the Customer before the final validation of their Order and vary according to the chosen delivery method, the destination and, where applicable, the amount of the Order.
7.3. Transfer of risks
The transfer of risks of loss or damage to the Products occurs when the Customer, or a third party designated by them other than the carrier, takes physical possession of the Products, in accordance with Article L. 216-4 of the Consumer Code.
7.4. Anomalies upon delivery
It is up to the Customer to check the condition of the Products upon receipt and, if necessary, to make any reservations with the carrier, as well as to inform the Seller as soon as possible after delivery.
ARTICLE 8. RIGHT OF WITHDRAWAL
In accordance with Articles L. 221-18 and following of the Consumer Code, the Customer has a period of fourteen (14) clear days from receipt of the Product to exercise their right of withdrawal, without having to justify reasons or pay penalties, with the exception, where applicable, of return costs.
To exercise their right of withdrawal, the Customer notifies their decision to the Seller before the expiration of the aforementioned period, by means of an unambiguous statement (for example by e-mail listed in Article 16).
The Customer returns the Products within fourteen (14) days following the communication of their decision to withdraw, in their original condition, complete, in good condition, suitable for re-marketing and in their original packaging, accompanied by all original attached labels.
Refund is subject to verification by the Seller that the returned Products comply with the above conditions. The Seller thus reserves the right to assess the condition of the returned Products before proceeding with the refund.
The Seller refunds the Customer all sums paid, including initial delivery costs, within fourteen (14) days from the date on which they are informed of the decision to withdraw, subject to being able to defer this refund until recovery of the Products or until proof of shipment thereof by the Customer, the date taken being that of the first of these events.
The refund is made using the same payment method as that used by the Customer for the initial transaction.
The responsibility of the Customer may be incurred in the event of depreciation of the Products resulting from handling other than that necessary to establish their nature, characteristics and proper functioning.
In accordance with article L. 221-28 of the Consumer Code, the right of withdrawal cannot be exercised for Products which, having been unsealed by the Customer after delivery, cannot be returned for reasons of hygiene or health protection.
ARTICLE 9. RETURNS AND EXCHANGES (COMMERCIAL POLICY)
Regardless of the legal right of withdrawal provided for in Article 8, the Seller does not accept exchanges of Products. Any return of a Product gives rise, if applicable, to a refund, and not an exchange.
The refund is automatically made upon receipt and verification of the returned Product by the Seller, provided that the Product shows no signs of damage, wear or use, and that it is returned in its original packaging, complete and with its labels.
The practical terms of return (deadline, procedure, possible costs) are specified in the return policy accessible on the Site, to which the Customer is invited to refer for more details.
ARTICLE 10. LEGAL GUARANTEES
10.1. Legal guarantee of conformity
In accordance with articles L. 217-3 and following of the Consumer Code, the Seller is obliged to deliver a Product conforming to the contract and is responsible for defects in conformity existing at the time of delivery, which appear within a period of two (2) years from delivery.
The Customer may choose between repair and replacement of the Product, subject to the cost conditions provided for in article L. 217-13 of the Consumer Code, provided that the Customer's choice does not entail a manifestly disproportionate cost compared to the other modality, taking into account the nature or value of the goods or the importance of the defect. The Customer is exempt from proving the existence of the lack of conformity within twenty-four (24) months following the delivery of the Product.
10.2. Legal guarantee against hidden defects
In accordance with articles 1641 and following of the Civil Code, the Seller is bound by the guarantee against hidden defects of the Product sold which render it unfit for the use for which it is intended, or which so diminish this use that the Customer would not have acquired it, or would have given a lower price for it, had they known of them.
In this context, the Customer can choose between rescission of the sale or a reduction in price, in accordance with article 1644 of the Civil Code.
10.3. Implementation of guarantees
To implement one of these guarantees, the Customer contacts the Seller at the contact details indicated in Article 16 below.
ARTICLE 11. LIABILITY
The Seller employs all reasonable means to ensure quality access to the Site, without however being bound by an obligation to achieve this. The Seller cannot be held responsible for any malfunction, interruption or unavailability of the Site, particularly in the event of maintenance, breakdown, action by a third party or force majeure.
The liability of the Seller cannot be engaged for all inconveniences or damages inherent in the use of the internet network, including a break in service, external intrusion or the presence of computer viruses.
In any event, the liability of the Seller towards the Customer, whether contractual or tortious, cannot be engaged beyond the refund of the price paid by the Customer for the Product concerned, except in the case of gross or intentional fault of the Seller and without prejudice to public order provisions protecting the consumer.
ARTICLE 12. INTELLECTUAL PROPERTY
Any reproduction, representation or adaptation, direct or indirect, total or partial, of the Site, in any form whatsoever, is prohibited.
Any intellectual property right relating to any Product or element of the Seller (including ANDRERA Products), such as trademarks, illustrations, photographs, images, models and logos, whether registered or not, is and shall remain the exclusive property of the Seller.
Any total or partial reproduction, any download, any modification or use of the Seller's trademarks, illustrations, images, photographs, logos and models, for any reason and on any medium whatsoever, without the express, prior and written agreement of the Seller, is strictly prohibited.
Similarly, any use not conforming to the user license of the Site and, in particular, the use of one of its components (presented Products, descriptions, prices, data, software, graphics, images, texts, photographs, tools, etc.) for sale or any other commercial use, direct or indirect, is strictly prohibited without the prior written agreement of the Seller.
ARTICLE 13. PERSONAL DATA
Personal data collected from the Customer in connection with the use of the Site and the placement of Orders is processed by the Seller in accordance with the Privacy Policy accessible on the Site. Further information on the processing of the Customer's personal data is available in this Privacy Policy, to which the Customer is invited to refer to know the methods of collection, processing and the rights they have over their personal data.
ARTICLE 14. FORCE MAJEURE
Neither Party shall be held liable to the other Party in the event of non-performance of its obligations resulting from a case of force majeure, within the meaning of Article 1218 of the Civil Code and applicable jurisprudence.
The Party invoking a case of force majeure informs the other Party as soon as possible. The obligations of the Parties are suspended during the period of force majeure; if this exceeds thirty (30) days, each of the Parties may terminate the ongoing contract, without compensation on either side.
ARTICLE 15. APPLICABLE LAW AND DISPUTE RESOLUTION
These GTC are subject to French law. This clause on applicable law does not preclude the application of the mandatory provisions of the law of the country in which the consumer Customer has their habitual residence, if these are more favorable to them.
In the event of a dispute, the Customer is invited to first contact the Seller's customer service at the contact details indicated in Article 16, in order to seek an amicable solution.
In accordance with articles L. 616-1 and following of the Consumer Code, in the absence of an amicable resolution, the consumer Customer has the possibility of free recourse to a consumer mediator for the amicable resolution of the dispute opposing them to the Seller. The Customer can also file their complaint on the European Commission's online dispute resolution platform, accessible at https://ec.europa.eu/consumers/odr.
In the absence of an amicable resolution, any dispute relating to the formation, execution or interpretation of these GTC will be submitted to the competent courts, under common law conditions, without prejudice to the mandatory territorial jurisdiction rules applicable to consumer disputes.
ARTICLE 16. CONTACT AND COMPLAINTS
For any question, information or complaint relating to these GTC, an Order or Products, the Customer can contact the Seller by e-mail, at the following address: contact@maisonandrera.com
ARTICLE 17. MISCELLANEOUS PROVISIONS
17.1. Entire Agreement
These GTC, as well as the Order summary sent to the Customer, express the entirety of the rights and obligations of the Parties relating to their subject matter.
17.2. Partial Nullity
If one or more stipulations of these GTC were declared null or inapplicable pursuant to a law, regulation or a final court decision, the other stipulations shall retain their full force and scope.
17.3. Non-waiver
The failure of either Party to enforce any breach by the other Party of any of the obligations referred to in these GTC shall not be construed in the future as a waiver of the obligation in question.
17.4. Language
The Site and these GTC are available in French and English. The language of the contract concluded between the Seller and the Customer is determined by the hosting language of the Site, which is French. In the event of any discrepancy or difficulty of interpretation between the French and English versions of these GTC, only the French version shall prevail.