VERSION AS OF JUNE 25, 2026
GENERAL TERMS AND CONDITIONS OF SALE
These general terms and conditions of sale (hereinafter the "GTC") are concluded between, on the one hand, the company SAS ANDRERA, a simplified joint-stock company with a sole shareholder under French law, with a capital of 500 euros, registered with the Nîmes Trade and Companies Register under number 995 284 254, whose registered office is located at 9 Quai Georges Clemenceau, 30900 Nîmes, and whose intra-community VAT number is FR35995284254 (hereinafter the "Seller"), operating the online sales website accessible at www.maisonandrera.com (hereinafter the "Site"), offering women's ready-to-wear items for sale (hereinafter the "Products" or the "Articles"), and, on the other hand, any natural person of legal age and capacity, acting as a consumer or non-professional within the meaning of the Consumer Code, wishing to purchase one or more Products via the Site (hereinafter the "Client").
The Seller and the Client are hereinafter collectively referred to as the "Parties" and individually as a "Party".
ARTICLE 1. PURPOSE AND SCOPE
These GTC aim to define the rights and obligations of the Parties within the framework of the online sale of Products offered by the Seller on the Site.
The marketing of Products by the Seller is carried out exclusively via the Site, to the exclusion of any other sales channel (in particular any physical store).
These GTC apply to the exclusion of all other conditions, and particularly those applicable to other sales channels, unless expressly agreed otherwise in writing by the Seller.
These GTC are accessible at any time on the Site and, where applicable, prevail over any other version or any other contradictory document. They are enforceable against the Client as soon as he has been able to read them before placing an Order.
The Seller reserves the right to modify these GTC at any time. The applicable GTC are those in force on the date of the Order placed by the Client.
ARTICLE 2. ACCEPTANCE OF THE GTC
The validation of the Order by the Client implies unreserved adherence to these GTC, which the Client acknowledges having read prior to his Order. The Client declares having full legal capacity to commit under these GTC.
ARTICLE 3. PRODUCTS
The Products offered for sale on the Site are those appearing on the Site on the day of its consultation by the Client, within the limits of available stock. The essential characteristics of the Products (materials, colors, sizes, care) are presented on the Site with the greatest care.
The photographs and visual representations of the Products are as faithful as possible but cannot guarantee a perfect similarity with the Product, particularly due to the technical display characteristics of the screens used by the Client.
The Seller reserves the right to modify the assortment of Products offered for sale at any time, particularly for reasons of collection and stock management, without its liability being engaged in this regard.
In the event of unavailability of a Product after the Order has been placed, the Seller informs the Client as soon as possible and proceeds, according to the Client's choice, to refund the sums paid for this Product.
ARTICLE 4. PRICE
The prices of the Products are indicated in euros, all taxes included (TTC), excluding delivery costs, which are specified before the final validation of the Order and invoiced separately.
The Seller reserves the right to modify its prices at any time. Products are invoiced on the basis of the rates in force at the time of validation of the Order by the Client.
The Client will receive, at the latest upon delivery, for each of the Products, written confirmation of the price paid detailing the price per Product and the delivery costs charged to him.
ARTICLE 5. ORDER
5.1. Ordering process
To place an Order, the Client selects the Products of his choice and adds them to his basket. It is not necessary to create an Account to add Products to the basket or to place an Order; the Client may, however, choose to identify himself, via his existing Account, before adding Products to his basket, or at any time during the ordering process.
The Client then follows the ordering process which allows him to check the details of his Order and its total price, as well as to correct any errors, before confirming his acceptance and proceeding with payment.
The Order is definitively validated only after confirmation of payment by the Seller. A summary of the Order is sent to the Client by e-mail as soon as possible after the Order has been validated.
Once the Order has been placed, the Client will not be able to request a change to the delivery address provided. If the Client wishes to have the Products delivered to another address, he must place a new Order with the desired address.
5.2. Client account
The Client may create a client account on the Site (hereinafter the "Account"), particularly to facilitate his future Orders. The Client's registration is effective once confirmed by the Seller, by means of a confirmation email sent to the Client.
The Client's login details and passwords are strictly personal. The Client undertakes to keep them secure and never to disclose them to third parties.
In the event of loss, theft or any fraudulent use of his Account, the Client undertakes to inform the Seller immediately.
The Seller cannot be held responsible for damages, direct or indirect, caused by fraudulent access to the Account or the Site, or by the impossibility of accessing it.
5.3. Refusal or cancellation of order
The Seller reserves the right to refuse or cancel any Order from a Client with whom there is a dispute relating to the payment of a previous Order, or in case of reasonable suspicion of fraud, manifest error on the price or availability of a Product, or behavior contrary to these GTC.
5.4. Proof of order
It is agreed between the Seller and the Client that the e-mails exchanged between the Parties constitute proof between them, as do the automatic recording systems used by the customer relations service, particularly regarding the nature and date of the Order.
Furthermore, in application of Article L. 213-1 of the Consumer Code, the Seller keeps the elements relating to any Order for an amount equal to or greater than one hundred and twenty (120) euros for a period of ten (10) years, and makes them available to the Client upon simple request sent to the following address: contact@maisonandrera.com
ARTICLE 6. TERMS OF PAYMENT
The price is payable in full on the day the Order is placed. Payment is made online, by credit card, debit card, via Klarna, PayPal, or via Apple Pay, through a secure payment platform managed by a third-party provider.
The data relating to the payment method used by the Client is neither stored nor processed by the Seller, but exclusively by the payment provider, in compliance with applicable security standards (PCI-DSS standard).
The Seller reserves ownership of the Products sold until full and effective payment of the price by the Client, in accordance with Article L. 624-16 of the Commercial Code. This transfer of ownership does not affect the transfer of risks, which occurs upon delivery within the meaning of Article 7.
ARTICLE 7. DELIVERY
7.1. Delivery zones and times
The Products can be delivered in mainland France and Monaco, as well as in EU member countries, the United Kingdom, Switzerland, Canada and the United States. The delivery zones actually offered are specified on the Site when ordering.
The applicable delivery times are those indicated by the Seller on the Site or when ordering. In the absence of indication, or in case of delay, the Products are delivered without undue delay and, in any event, no later than thirty (30) days following the conclusion of the contract, in accordance with Article L. 216-1 of the Consumer Code.
If delivery is not made within this period, the Client may terminate the contract under the conditions provided for in Articles L. 216-2 et seq. of the Consumer Code.
7.2. Delivery costs
The applicable delivery costs are indicated to the Client before the final validation of his Order and vary according to the chosen delivery method, the destination and, where applicable, the amount of the Order.
7.3. Transfer of risks
The transfer of risks of loss or damage to the Products occurs when the Client, or a third party designated by him other than the carrier, takes physical possession of the Products, in accordance with Article L. 216-4 of the Consumer Code.
7.4. Delivery anomalies
It is up to the Customer to check the condition of the Products upon receipt and to make any reservations with the carrier, if necessary, as well as to inform the Seller as soon as possible after delivery.
ARTICLE 8. RIGHT OF WITHDRAWAL
In accordance with Articles L. 221-18 and following of the Consumer Code, the Customer has a period of fourteen (14) clear days from receipt of the Product to exercise his right of withdrawal, without having to give reasons or pay penalties, except, where applicable, for return costs.
To exercise his right of withdrawal, the Customer notifies his decision to the Seller before the expiry of the aforementioned period, by means of an unambiguous declaration (for example by email as stated in Article 16).
The Customer returns the Products within fourteen (14) days following the communication of his decision of withdrawal, in their original condition, complete, in good condition, suitable for re-marketing and in their original packaging, accompanied by all original attached labels.
The refund is subject to verification by the Seller of the conformity of the Products returned with the aforementioned conditions. The Seller thus reserves the right to assess the condition of the Products returned before proceeding with the refund.
The Seller reimburses the Customer for all sums paid, including initial delivery costs, within fourteen (14) days from the date on which he is informed of the decision of withdrawal, subject to being able to defer this reimbursement until the Products are recovered or until proof of dispatch thereof by the Customer, the date taken being that of the first of these events.
The refund is made using the same payment method as that used by the Customer for the initial transaction.
The responsibility of the Customer may be engaged in the event of depreciation of the Products resulting from handling other than that necessary to establish their nature, characteristics and proper functioning.
In accordance with Article L. 221-28 of the Consumer Code, the right of withdrawal cannot be exercised for Products which, having been unsealed by the Customer after delivery, cannot be returned for reasons of hygiene or health protection.
ARTICLE 9. RETURNS AND EXCHANGES (COMMERCIAL POLICY)
Regardless of the legal right of withdrawal provided for in Article 8, the Seller does not accept exchanges of Products. Any return of a Product leads, where applicable, to a refund, and not an exchange.
The refund is made automatically upon receipt and verification of the Product returned by the Seller, provided that the Product shows no signs of damage, wear or use, and that it is returned in its original packaging, complete and with its labels.
The practical modalities of return (time limit, procedure, possible costs) are specified in the return policy accessible on the Site, to which the Customer is invited to refer for more details.
ARTICLE 10. LEGAL GUARANTEES
10.1. Legal guarantee of conformity
In accordance with Articles L. 217-3 et seq. of the Consumer Code, the Seller is obliged to deliver a Product that complies with the contract and is liable for any defects in conformity existing at the time of delivery, which appear within two (2) years thereof.
The Customer may choose between repair and replacement of the Product, subject to the cost conditions provided for in Article L. 217-13 of the Consumer Code, provided that the choice of the Customer does not entail a cost manifestly disproportionate to the other modality, taking into account the nature or value of the good or the importance of the defect. The Customer is exempted from proving the existence of the lack of conformity within twenty-four (24) months following the delivery of the Product.
10.2. Legal guarantee against hidden defects
In accordance with Articles 1641 et seq. of the Civil Code, the Seller is bound by the guarantee against hidden defects of the Product sold which render it unfit for its intended use, or which so diminish this use that the Customer would not have acquired it, or would have given a lower price for it, had he known of them.
In this context, the Customer may choose between rescinding the sale or reducing the price, in accordance with Article 1644 of the Civil Code.
10.3. Implementation of guarantees
To implement one of these guarantees, the Customer contacts the Seller at the contact details indicated in Article 16 below.
ARTICLE 11. LIABILITY
The Seller uses all reasonable means to ensure quality access to the Site, without however being bound by an obligation to achieve this. The Seller cannot be held responsible for any malfunction, interruption or unavailability of the Site, particularly in the event of maintenance, breakdown, action by a third party or force majeure.
The liability of the Seller cannot be engaged for all the inconveniences or damages inherent in the use of the Internet, notably a break in service, external intrusion or the presence of computer viruses.
In any event, the liability of the Seller towards the Customer, whether contractual or tortious, cannot be engaged beyond the reimbursement of the price paid by the Customer for the Product concerned, except in the event of gross negligence or intentional fault on the part of the Seller and without prejudice to the public order provisions protecting the consumer.
ARTICLE 12. INTELLECTUAL PROPERTY
Any reproduction, representation or adaptation, direct or indirect, total or partial, of the Site, in any form whatsoever, is prohibited.
Any intellectual property right relating to any Product or element of the Seller (including ANDRERA Products), such as trademarks, illustrations, photographs, images, models and logos, whether registered or not, is and shall remain the exclusive property of the Seller.
Any total or partial reproduction, any download, any modification or use of the trademarks, illustrations, images, photographs, logos and models of the Seller, for any reason and on any medium whatsoever, without the express, prior and written agreement of the Seller, is strictly prohibited.
Similarly, any use that does not comply with the usage license of the Site and, in particular, the use of any of its components (Products presented, descriptions, prices, data, software, graphics, images, texts, photographs, tools, etc.) for sale or any other commercial use, direct or indirect, is strictly prohibited without the prior written consent of the Seller.
ARTICLE 13. PERSONAL DATA
Personal data collected from the Customer in connection with the use of the Site and the placing of Orders are processed by the Seller in accordance with the Privacy Policy accessible on the Site. Further information on the processing of the Customer's personal data is available in this Privacy Policy, to which the Customer is invited to refer for information on the methods of collection, processing and the rights he has over his personal data.
ARTICLE 14. FORCE MAJEURE
Neither of the Parties may be held liable to the other Party in the event of non-performance of its obligations resulting from a case of force majeure, within the meaning of Article 1218 of the Civil Code and applicable case law.
The Party invoking a case of force majeure informs the other Party as soon as possible. The obligations of the Parties are suspended during the duration of the force majeure; if it exceeds thirty (30) days, each of the Parties may terminate the current contract, without indemnity on either side.
ARTICLE 15. APPLICABLE LAW AND DISPUTE RESOLUTION
These GTC are subject to French law. This clause on applicable law does not prevent the application of the mandatory provisions of the law of the country in which the consumer Customer has his habitual residence, if these are more favorable to him.
In the event of a dispute, the Customer is invited to contact the Seller's customer service first at the contact details indicated in Article 16, in order to seek an amicable solution.
In accordance with Articles L. 616-1 and following of the Consumer Code, in the absence of an amicable resolution, the Customer consumer has the possibility of resorting free of charge to a consumer mediator with a view to the amicable resolution of the dispute between him and the Seller. The Customer can also submit his complaint on the European Commission's online dispute resolution platform, accessible at https://ec.europa.eu/consumers/odr.
In the absence of an amicable resolution, any dispute relating to the formation, execution or interpretation of these GTC will be submitted to the competent courts, under common law conditions, without prejudice to the rules of mandatory territorial jurisdiction applicable to consumer disputes.
ARTICLE 16. CONTACT AND COMPLAINTS
For any question, information or complaint relating to these GTC, an Order or the Products, the Customer can contact the Seller by email, at the following address: contact@maisonandrera.com
ARTICLE 17. MISCELLANEOUS PROVISIONS
17.1. Entire Agreement
These GTC, as well as the Order summary sent to the Customer, express the entirety of the rights and obligations of the Parties relating to their subject matter.
17.2. Partial Nullity
If one or more stipulations of these GTC were declared null or inapplicable pursuant to a law, regulation or a final court decision, the other stipulations will retain all their force and scope.
17.3. Non-Waiver
The failure of either Party to enforce any breach by the other Party of any of the obligations set forth in these GTC shall not be construed in the future as a waiver of the obligation in question.
17.4. Language
The Website and these GTC are available in French and English. The language of the contract concluded between the Seller and the Customer is determined by the hosting language of the Website, which is French. In the event of any discrepancy or difficulty of interpretation between the French and English versions of these GTC, only the French version shall prevail.